The refund is only accepted for products in perfect condition and complete ( packaging , accessories , manual ... ) , in a maximum period of 15 days . Products returned incomplete , damaged or used by the customer will not be accepted . The term of this option expires after 15 days from the day of receipt of order . After confirmation of the cause sa may make return or exchange will be refunded in full .
The warranty does not apply to the repair of problems resulting from a cause external to the appliance ( eg, accident, short circuits , lightning, power failure ... ) , the use or installation not in accordance with manufacturer's specifications for use prejudicial to the proper care of the appliance , the use of commercial or collective use of peripherals , accessories or consumables not specific .
After the technical evaluation of the product , the refund will be made within 20 days. Reimbursement will be made in the way that suits the customer and the company by agreement .